Teamping Refund Policy

Article 1 (Scope)

1. This policy applies to the paid plan (monthly subscription) of a Teamping workspace. The free plan involves no payment, so there is nothing to refund.

2. If a workspace was upgraded individually on request before checkout opened, this policy applies to any payment that was made.

3. Matters not covered here follow the Terms of Service and applicable law, including the Korean Act on Consumer Protection in Electronic Commerce.

Article 2 (Billing and automatic renewal)

1. The paid plan is billed per workspace, monthly and in advance. One billing period runs for one month from the payment date.

2. Unless cancelled, it renews automatically at the end of each billing period using the same payment method. The Company emails the paying account the renewal date and amount at least 3 days before renewal.

3. Price increases are announced at least 30 days before they apply, and you may cancel before then.

Article 3 (Paid benefits)

1. "Paid benefits" are what a paid plan (Team or Business) adds on top of the plan just below it, as posted on the Pricing page (/pricing). Currently, Team adds to Free: going beyond the free limits (3 people, 1 project) up to 20 people and 10 projects, history for the most recent 184 days, file sending (up to 10MB per file and 5GB per workspace, deleted automatically 30 days after upload), and the company console, which shows company-wide work status. Business adds to Team: no limit on people or projects, history for the most recent 365 days, and file sending up to 50GB per workspace. Refund decisions use the paid benefits posted at the time of payment.

2. For refunds, "used paid benefits" means that at some point in that billing period (1) the workspace's head count (active members plus invitations still valid) was above the limit of the plan just below (Free 3 for Team, Team 20 for Business) and higher than at the time of payment, or (2) the workspace's number of projects was above the limit of the plan just below (Free 1 for Team, Team 10 for Business) and higher than at the time of payment. Being over a limit only because of people, invitations or projects already there at payment does not count, since the lower plan keeps them too. Whether file sending was used, or older history or the company console was viewed, is not used to decide.

3. The free plan limits head count (3), number of projects (1) and history window (14 days) and has no file sending or company console; its other core features are the same as the paid plans, so you can try them fully before paying.

Article 4 (Cancellation)

1. A workspace owner or admin may cancel the paid plan at any time. Until checkout opens, send the request to support@teamping.dev. Deleting the workspace also cancels its paid plan; refunds then follow Article 5.

2. After cancelling you keep the paid benefits until the end of the period already paid for, and you are not charged again.

3. When the period ends the workspace returns to the free plan. History is not deleted; entries older than the free window (14 days) are hidden, members and projects already over the limit stay, and only adding new people or creating new projects is blocked. The company console closes; its settings are kept. Upgrading again makes hidden history within that plan's window visible again. New files can no longer be uploaded. Files already uploaded can still be downloaded until 30 days after their upload, but only those attached to cards inside the free window (14 days). The same rules apply when moving from Business to Team: history older than the Team window (184 days) is hidden, members and projects over the Team limits stay but no more can be added (the company console stays, as Team includes it). If files already uploaded exceed the Team file limit (5GB per workspace), they are not deleted, but no new files can be uploaded until the total drops below the limit — as files are deleted automatically 30 days after upload or by you.

Article 5 (Withdrawal and refunds)

1. If paid benefits were not used in a billing period, you may cancel at any time during that period and receive a full refund for it. Withdrawal within 7 days of payment follows the same rule.

2. If paid benefits were used in a billing period, that period's fee is not refunded, and after cancelling you keep the paid benefits until the period ends. Paid benefits (such as the right to have more people than the limit of the plan just below) are provided at once for the whole billing period on payment and are not supplied day by day, and they can be tried in advance on the free plan; therefore withdrawal is restricted in this case under Article 17(2)(5) and 17(6) of the Korean Act on Consumer Protection in Electronic Commerce. Where an obvious mistake is confirmed — for example an invitation sent in error and cancelled right away — the Company may treat it as not used.

3. Regardless of whether paid benefits were used, we refund: (1) billing errors, duplicate charges or charges you did not make — in full once confirmed; (2) where the Service was unavailable for 24 consecutive hours or more through the Company's fault — pro rata for the time it was unavailable (or, if you prefer, an equal extension); (3) where you cancel because the Company reduced paid benefits or raised the price — pro rata for the remaining period.

4. If a user under 19 paid without a legal guardian's consent, the user or the guardian may cancel that payment.

Article 6 (How to request a refund)

1. Send refund or withdrawal requests to support@teamping.dev with the workspace name and the payment date.

2. The Company checks whether paid benefits were used and tells you the result. Eligible requests are cancelled or refunded within 3 business days of receipt. For card payments the Company promptly asks the processor to cancel or stop the charge; when this appears on your statement depends on the card issuer.

3. Refunds go back to the original payment method. Payments are processed by Korea Payment Networks Limited (KPN) (once paid checkout is available).

4. On request we show you the record used to decide (the head-count changes in that billing period).

Business information

Company: Serion Inc. · Representative: Hyungseok Kim

Business registration no.: 539-86-03983 · Mail-order business report no.: 2026-Gyeonggi-Gimpo-5715

Address: 3F 302-67 (Sejong Plaza), 25 Jangcha-ro 13beon-gil, Gochon-eup, Gimpo-si, Gyeonggi-do, Republic of Korea

Customer contact: support@teamping.dev · Phone 050-7871-1707

Addendum

This policy takes effect on 2026-10-14.

Paid checkout is not open yet. The date it opens will be announced in advance on the Pricing page and in the Service.

This policy is written in Korean; the English text is a convenience translation. Where the two differ, the Korean text prevails.